Bus Accessibility

rio-metro-bus-accessibilityRio Metro Bus Accessibility

All Rio Metro buses meet the Americans with Disabilities Act (ADA) accessibility requirements and include wheelchair lifts or ramps and related interior accessibility equipment. The buses can accommodate between 18 and 32 seated passengers, depending upon the size of the bus. Rio Metro buses provide efficient passenger transport, ensure maximum passenger safety, and are highly suited for the bus route and Dial-a-Ride transportation services offered by Rio Metro. All Rio Metro drivers are trained to meet ADA accessibility requirements.

Paying Your Fare

  • Individuals with disabilities and seniors age 62+ ride at a reduced rate.
  • Pay the driver with exact change, or show the driver your valid bus pass or valid New Mexico Rail Runner Express printed or mobile ticket.
  • Be prepared to show proper identification that shows you are eligible for reduced fares.

Fare Information >>

Priority Seating

  • Designated seating for senior citizens and individuals with disabilities is available on all Rio Metro buses. Seating is designed to provide easy access for individuals with disabilities, including those using mobility devices. Signs are posted in these areas alerting all customers of this priority. If other passengers are using these seats, the operator will politely ask them to move.
  • For customers using wheelchairs, scooters or electric Segways, there are reserved seating areas which are equipped with securement devices to help ensure a safe ride. The operator will assist you with all securements and seat belts as required.

Finding Your Way Around Bus Stops

  • Signs and other design features will help you get to and from bus stops and show you how to use our buses.
  • Drivers announce bus stops and transfer information, such as stops associated with major intersections, destinations, and transfer points, and any stop when requested by an individual with a disability.

Boarding the Bus

  • Rio Metro buses are equipped with wheelchair lifts or ramps. Upon request, the operator will assist with you boarding the bus.
  • Oxygen dependent riders are permitted to have one oxygen bottle in their possession. Riders are required to maintain control of their oxygen by themselves, if assistance is needed, a personal care attendant must accompany the rider.
  • Gas powered vehicles including bicycles, mopeds, and scooters are not allowed on the bus.
  • Hover boards are not allowed on the bus.
  • Segways: We will accommodate individuals with disabilities who use electric Segways. Boarding with a Segway >>
  • On Rio Metro fixed/commuter routes the operator will make external and internal announcements at transfer points, major intersections, final destinations, and any stop requested by a customer.
  • Service animals are permitted on the bus. Service animals must be leashed and kept on the floor and out of the aisles as much as possible, and must be under the control of their owners at all times.

Contact us

Phone: 866-795-RAIL (7245)
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Any person who believes he or she has been subject to an unlawful discriminatory practice in the receipt of Rio Metro services or programs may file a complaint. For more information, view our Title VI page.