Rio Rancho

Rio Metro provides accessible transportation services for people residing in Rio Rancho. Rio Rancho Dial-a-Ride is available to Rio Rancho residents who are 62 years of age and older as well as disabled adults 18 years of age or older.

Rio Rancho Dial-a-Ride

Rio Rancho Dial-a-Ride is a weekday door-to-door transportation service for Rio Rancho residents 62 years of age and older, and for disabled adults 18 years of age and older. This service is for Rio Rancho residents only and you must be registered to use the service.

Service Area

• Rio Rancho city limits.
• Albuquerque (for medical appointments only): One morning trip to Albuquerque and one afternoon trip to Rio Rancho daily. Call for details.
• Cottonwood Mall Area (Includes the Northwest Transit Center): Riders are limited to 6 bags per person, and are responsible for loading and unloading their own bags.

Eligibility

In order to receive service all Dial-a-Ride passengers must complete an application form and be a Rio Rancho resident, with a physical address in Rio Rancho. Staff will ask for proof of residence, i.e. driver’s license, checks, any utility bills.

To Apply: Please call the Rio Rancho office at 505-994-1608; TTY Phone: 505-891-1129; Hamilton Relay NM: 711 (web link)

Fares

Passengers can pay with cash or check (exact fare only), or a credit card.

Purchase a Pass

Passes are available for purchase at the following locations:

• On the bus
  
• Rio Metro Sandoval County Office
  1500 Idalia Rd. NE, Building C
  Bernalillo, NM 87004
• Meadowlark Senior Center
  4330 Meadowlark Ln. SE
  Rio Rancho, NM 87124

Reservations

• Rides must be reserved a minimum of 24-hours in advance.
• Call: 505-994-1608, TTY Phone: 505-891-1129; Hamilton Relay NM: 711 (web link)
• Reservations are accepted between 7:00 a.m. and 4:00 p.m.

Bus schedules fill up quickly, so it is best to call several days in advance to schedule your ride. Reservations are accepted up to two weeks in advance.

Customer Service

Rio Metro Regional Transit District Sandoval Office | Map
1500 Idalia Rd. NE, Building C
Bernalillo, NM 87004
505-994-1608
TTY 505-891-1129

Office Hours: 7:00 a.m. to 4:00 p.m., Monday through Friday.
Transportation Hours: Monday through Friday, 7:30 a.m. to 3:00 p.m.

Veterans Pass:  VA medicals cards, VHIC reports, and Freedom Passes are eligible for free fares on the New Mexico Rail Runner Express and Rio Metro bus routes, but are not valid for Dial-a-Ride services in Valencia County or Rio Rancho.