Contact Rio Metro

View Rio Metro Office Locations in a larger map

Need help? 

Call toll free:
telephone-icon2 1-866-795-RAIL (7245)
email This email address is being protected from spambots. You need JavaScript enabled to view it.

Send us a message

Questions or comments?
Click here to send Rio Metro an email message.

Please contact us with your questions/comments, if you have lost or found an item on the train, or to report unattended packages or suspicious activity.

Customer Service


Monday-Friday: 5:00 a.m. - 9:00 p.m.
Saturday-Sunday: 8:00 a.m. - 4:00 p.m.

Office Locations:

Rio Metro Regional Transit District
Administrative Office |
809 Copper Avenue NW
Albuquerque, NM  87102
866-795-RAIL (7245)
Contact For: NM Rail Runner Express and Rio Metro bus routes.

Rio Metro Regional Transit District
Sandoval County Office
| Map
1500 Idalia Rd. NE, Building D
Bernalillo, NM 87004
Contact For: Dial-a-Ride bus service in Rio Rancho.

Rio Metro Regional Transit District
Valencia County Office
| Map
101 Courthouse Rd. SE
Los Lunas, NM  87031
Contact For: Dial-a-Ride and fixed route bus service in Valencia
County, including Belen and Los Lunas, and the Pueblo of Isleta.

We would like to hear from you, but before you send us that email, please be sure to visit our Frequently Asked Questions page!

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Monthly Newsletter

Sign up for the monthly e-newsletter and stay up-to-date with NM Rail Runner Express and Rio Metro Regional Transit District news and events.

Doing Business With Rio Metro

Rio Metro can help you promote the use of public transit to your employees. Our Smart Business Partnership Program provides area employers with tools and resources in creating awareness and incentives to using public transportation. Becoming a Smart Partner makes your organization a more attractive place to work, can save your organization money, and help the environment. The more that each business does to support alternative transportation, the more their business will be rewarded. Learn more, and get your business involved today!

Thank you in advance for contacting the Rio Metro Regional Transit District. All feedback is appreciated and will be used to help improve our service.