Internet Services

The New Mexico Rail Runner Express offers FREE Wi-Fi on trains and at our stations. Users must have a Wi-Fi enabled device of their own. Once logged in, you will be asked to accept our terms and agreements and then you are free to surf the Internet. The free Wi-Fi is not intended to watch streaming videos. 

Wi-Fi Service Notice: We are aware that the Wi-Fi system is not working correctly. The manufacturer of many of the system’s key components is no longer in business. Some of these components are failing and cannot be fixed or replaced, which severely affects the performance of the system. The Rail Runner is working with our contracted provider to re-engineer the system to operate with other components. An estimated repair date has not been determined. Thank you for your patience while we work to repair the system.

How to Connect on the NM Rail Runner Express

1. Turn on your device.
2. Check for a list of available Wi-Fi networks (this varies depending on device).
3. Select or connect to NMRX (SSID or Service Set Identifier that will appear in list of available networks).
4. Open your browser and you will be redirected to the NM Rail Runner portal page.
5. Click on “accept” to accept the terms of using the service and you will be allowed into the free network.

Problems, Issues, or Comments

The New Mexico Rail Runner Express can use your help identifying problems with the Wi-Fi service. Please use the following procedures to help us. Thank you for your help.
Note: (If you can connect to the NMRX SSID but cannot get internet traffic, try deleting any saved connection settings that you may have for NMRX and retry to connect.)

To best assist in problem resolutions please provide us with the following information:

1. The date and time of any problems.
2. The train car number (at the end of each car).
3. The brand and type of device you are using.
4. The operating system/version and browser/version.
5. The nature of the problem, such as no acceptance screen displayed, no visible SSID for NMRX, or lost/slow connection.
6. Any other information that you think might be helpful.

Problems, issues, or comments, contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866-795-RAIL (7245).

Acceptable Use Policy

New Mexico Rail Runner Express

Wi-Fi System Acceptable Use Policy

Introduction

The New Mexico Rail Runner Express (NMRX) Wi-Fi system Acceptable Use Policy specifies policy for the use of information resources and information technology systems. Enforcement of this acceptable use policy is consistent with the policies and procedures of this organization and applicable laws. This policy supersedes all prior policies for the covered areas.

Policy

Compliance with this policy is mandatory for all users of the NMRX Wi-Fi system. This policy applies to all NMRX information, communications equipment, computer systems regardless of its location.

1. Authorized Use
   Users must not (or not attempt to) use, capture, or guess other users’ passwords, userids, or accounts. Users are also restricted from using NMRX equipment for business use, other than individual person to person messaging and web use, without authorization from NMRX officials. Users must not hide their identity for malicious purposes or assume the identity of another user.
2. Privacy
   User internet traffic may be subject to access and monitoring by authorized employees of NMRX and its affiliates during the course of official business. Accordingly, users should have no expectation of privacy and their activity may be monitored.
3. Restricted Access
   Users must not attempt to access restricted files or portions of operating systems, security systems, or administrative systems to which they have not been given authorization. Accordingly, users must not access without authorization: electronic mail, data, or programs, or information protected under state and federal laws. Users must not release another person’s restricted information.
4. Proper Use of Resources
   Users should recognize that communication resources are limited and user activities may have an impact on the entire network.
   Users must not misuse email including but not limited to the spread of email widely (chain letter) and without good purpose (“spamming”) or to flood an individual, group, or system with numerous or large email messages (“bombing”)
   NMRX may limit the use of resources including, but not limited to, curtailing streaming audio, video or real time applications such as: stock ticker, weather monitoring or internet radio.
5. Protecting Information and Shared Resources
   Users must not:
   Knowingly introducing worms or viruses or other malicious code into the system or disable protective measures such as antivirus, anti-spyware or firewalls.
   Install unauthorized software.
   Connect unauthorized equipment or media, which includes but is not limited to any device used to circumvent NMRX or other user system security measures.
6. Civility
   Users must not harass other users using computer resources, or make repeated unwelcome contacts with other users. Users must not download or display material that is inappropriate in a public environment.
7. Liability
   The user assumes full liability that may arise from using the NMRX Wi-Fi system and will hold NMRX and its associated agencies and companies blameless in all cases. The user accepts full responsibility and liability to any third party for any results of the user’s wireless internet session.
8. Applicable Laws
   Users must obey local, state, and federal laws including laws on copyright and other intellectual property laws.
9. Policy Violations
   Users who, determined at the sole discretion of NMRX officials, violate the terms of this acceptable use policy may be barred from future use of the NMRX Wi-Fi system service or NMRX passenger travel services. Additionally any information or evidence of possible violations of applicable policies or laws may be surrendered by NMRX to appropriate agencies without any further approval by the NMRX wireless internet access service user.

Problems, issues, or comments, contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or call 866-795-RAIL (7245).